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Turnover requirements: what has to be bet before money can leave

A turnover requirement is the rule that a deposit has to be bet once before it can be withdrawn. It isn't a promo condition, it applies to every deposit at every licensed bookmaker, and it's the reason a withdrawal sometimes comes back with an error the day after a deposit. This page shows the rule in Sportsbet's and PointsBet's words, what it doesn't hold, and has a calculator for your own numbers.

The rule, in the bookmakers' words

Sportsbet: "Sportsbet does not charge fees on deposits on the understanding that deposits will be turned over at least once, which means if you deposit $50 you'll need to bet $50 before you can withdraw the balance out of the account."1 PointsBet: "If you see a 'Turnover requirements' error message when attempting to withdraw, it means you haven't yet bet through (turned over) your entire deposit."2 Its other article adds the two words that matter: bet through "at least once (at any odds)".3

One times the deposit, at any price, and the requirement is met. It doesn't matter whether the bet wins. A $50 bet at $1.05 that loses has turned over $50 just as a $50 bet at $10.00 that wins has.

Worked example · Sportsbet's own withdrawable balance illustration

Total balance
$200.00
Of which a deposit, not yet bet
$100.00
Of which winnings
$100.00
Withdrawable now
$100.00

"The remaining $100 deposit would need to be turned over to be withdrawn."1 Sportsbet shows the figure as "Withdrawable Balance" at the top of My Account; PointsBet shows the error at withdrawal time.

Turnover and bonus bet calculator

$50.00 still to turn over before the deposit can be withdrawnA $50.00 bonus bet at $2.00 pays $50.00 profit and returns no stakeRule: deposit × 1 at any odds (PointsBet, Sportsbet). Bonus bet payout: (token × price) − token. Bonus bet winnings aren't held by turnover at PointsBet.

The calculator uses the two rules exactly as published and nothing else. If a specific promo sets minimum odds or a larger multiple, its own terms override this.

Why turnover exists

Two reasons are given, and they're different. PointsBet: "This is a compliance requirement for all bookmakers under Anti-Money Laundering (AML) regulations."2 Depositing and withdrawing without betting would turn a bookmaker into a money-transfer service, and the rule stops that. Sportsbet frames it as fees: deposits are free "on the understanding that deposits will be turned over at least once".1 Either way, the requirement isn't a promo trick and it isn't optional; it sits on every deposit at every licensed bookmaker, whether or not a bonus was attached.

If you deposit and change your mind, both say the same thing: contact customer service. Sportsbet "may require further verification of your account and funds"; PointsBet asks you to get in touch "if you've deposited funds but no longer wish to place bets".2 You'll also need to have completed identity verification before any withdrawal at Sportsbet.1

Turnover is the same one-times rule everywhere; what differs is how each bookmaker explains it and whether bonus bet winnings get caught. The comparison shows the three side by side.

Compare the promo terms of Sportsbet, TAB and PointsBet →

Deposit × 1 at any odds at Sportsbet and PointsBet; bonus bet winnings withdrawable immediately at PointsBet; TAB doesn't publish a turnover article in its promo section · 18+ · Gamble responsibly · Gambling Help Online 1800 858 858

What turnover doesn't hold

Winnings. Sportsbet's example splits the balance into deposit and winnings and only the deposit is held.1 Bonus bet profit in particular: PointsBet says "winnings from bonus bets are not subject to turnover requirements and can be withdrawn immediately".3 A $50 token that wins at $2.00 puts $50 straight into the withdrawable balance, while the $50 you deposited alongside it still has to be bet.

Worked example · $50 deposit not yet bet, $50 token wins at $2.00

Deposit
$50.00
Bonus bet profit credited
$50.00
Balance
$100.00
Held by turnover
$50.00
Withdrawable
$50.00

Turnover and promos: two clocks, not one

A deposit bonus starts two separate clocks. The token expires in seven days and pays profit only, as on the bonus bet page. The deposit has no expiry but has to be bet once before it can leave. They don't offset each other: betting the token doesn't turn over the deposit, because a bonus bet is placed from the separate bonus balance, not from cash. The only way to turn over $50 is to bet $50 of cash.

The deposit match page works both clocks through on a $50 deposit with a $50 token. The short version: if both bets win at $2.00 the withdrawable balance is $150; if the token wins and the deposit loses it's $50; if the deposit wins and the token loses it's $100.

Turnover weighed up

Where it's mild

  • One times the deposit, not the deposit plus the bonus.
  • Any odds count.
  • Winnings, including bonus bet profit, aren't held.
  • Sportsbet shows the withdrawable figure before you try.

Where it bites

  • It's on every deposit, with or without a promo.
  • Betting the token doesn't count toward the deposit.
  • Withdrawing an unbet deposit means customer service and possibly extra verification.
  • TAB doesn't spell its rule out in the promo section, so read the general rules there.

My verdict

Deposit what you intend to bet, bet it once at whatever price you like, and turnover stops being a problem. The rule is the mildest in Australian betting, one times at any odds, and the only people it surprises are the ones who deposited to claim a token and then tried to take the deposit straight back out. Use the calculator above for your numbers, and the comparison to see whose help pages explain it best.

Questions punters ask

What is a turnover requirement?

The rule that money you deposit has to be bet once before it can be withdrawn. Sportsbet's help centre: deposit $50, bet $50 before you can withdraw the balance. PointsBet: the cash deposit must be bet through at least once, at any odds.

Do I have to turn over bonus bet winnings?

Not at PointsBet, whose help page says winnings from bonus bets are not subject to turnover requirements and can be withdrawn immediately. The deposit that came with a deposit bonus still has to be bet once.

What is a withdrawable balance?

The part of your balance that's already been turned over or won. Sportsbet's example: a $200 balance made of a $100 deposit and $100 of winnings has a withdrawable balance of $100 until the deposit is bet.

Does turnover need minimum odds?

PointsBet says at any odds. Sportsbet's article sets no minimum. A $50 bet at $1.05 turns over $50.

Can I withdraw a deposit I haven't bet?

Both bookmakers say to contact customer service; Sportsbet may ask for further verification of the account and funds, and PointsBet asks you to contact its team if you no longer wish to bet.

Why does turnover exist?

PointsBet calls it a compliance requirement under anti-money-laundering regulations; Sportsbet says it charges no deposit fees on the understanding that deposits are bet at least once.

Sources

  1. Sportsbet Help Centre, How Much Money Do I Need To Turnover Before I Can Withdraw? (deposit $50 bet $50; withdrawable balance example; verification before withdrawal) — helpcentre.sportsbet.com.au/hc/en-us/articles/115007208927, checked 29 September 2026.
  2. PointsBet Help Centre, What does it mean if I can't withdraw due to turnover requirements? (AML compliance, turn over the cash deposit in full) — support.pointsbet.com.au/hc/en-au/articles/14429163982479, checked 29 September 2026.
  3. PointsBet Help Centre, Do I need to bet through my winnings before I can withdraw if I have used a bonus bet? (bonus bet winnings not subject to turnover; deposits bet through once at any odds) — support.pointsbet.com.au/hc/en-au/articles/10851248133775, checked 29 September 2026.
  4. PointsBet Help Centre, I used a bonus bet and my bet won, why haven't I been paid in full? (payout formula used by the calculator) — support.pointsbet.com.au/hc/en-au/articles/10982988808079, checked 29 September 2026.
TurnoverDeposit $50, bet $50, then withdraw
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